Return and Refund Policy

At Makfusion, we are committed to delivering high-quality digital marketing services that help your business succeed. However, we understand that there may be situations where a refund or return is requested. Please review our policy below to understand how we handle refunds and returns for our services.

1. Service Satisfaction Guarantee

We strive to provide results-driven marketing solutions tailored to your business. If you are not satisfied with the initial scope of the service or results, we will work with you to address your concerns and find a resolution. However, refunds will not be provided for services that have been delivered as per the agreed-upon contract or scope of work.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

Pre-service cancellation: If you decide to cancel your service request before any work has begun, you may be eligible for a full refund, minus any applicable administrative fees.
Non-delivery of service: If we fail to deliver the service as described in the signed contract or proposal, you may request a partial or full refund, depending on the nature of the work that has been completed.
Significant delay: If the project timeline exceeds what was agreed upon without any clear justification, you may be eligible for a refund, based on the percentage of incomplete work.

3. Non-refundable Services

Due to the nature of digital marketing, certain services and fees are non-refundable, including but not limited to:

SEO and PPC services where results depend on external factors like search engine algorithms or ad bidding processes.
Work that has been completed and delivered as per the scope of the project (e.g., website design, social media campaigns).
Third-party fees (e.g., ad spend, software licenses, or platform fees) that are paid on your behalf.

4. Refund Request Process

To request a refund, you must:

Contact us within 14 days of the issue occurring.
Provide clear documentation or reasons for requesting the refund, outlining the nature of the dispute.
Allow us the opportunity to resolve the issue before requesting a refund.
Refunds will be processed within 30 business days of approval and will be issued to the original payment method used at the time of purchase.

5. Amendments to the Policy
Makfusion reserves the right to amend this Return and Refund Policy at any time. Any changes will be updated on our website, and it is the client’s responsibility to review the policy periodically.

6. Contact Us
If you have any questions about our Return and Refund Policy or would like to request a refund, please contact us at:

Email: contact@makfusion.in
Phone: +91 9157515570